Return Policy

At Whitearth Winterwear, customer satisfaction is our priority. We understand that sometimes a product might not meet your expectations, and we’ve designed our return policy to address these situations.

7 Days Replacement Policy

If you receive a product that is defective or damaged, you are eligible for a replacement within 7 days of receiving your order. Please contact our customer service team immediately, providing details and, if possible, images of the issue. We will swiftly process a replacement for the affected item.

Refund Policies:

Defective or Damaged Items:

In cases where the product received is defective or damaged, a replacement will be issued within 7 days of the delivery date.

Incorrect Item Received:

If you receive an item different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you.

Size Exchange:

If you ordered the wrong size, you may exchange the item for the correct size within 7 days of receiving your order. The exchanged item must be in its original condition.

Change of Mind:

We understand that preferences may change. If you wish to return an item due to a change of mind, please contact us within 7 days of receiving your order. The item must be returned in its original condition, and the customer is responsible for return shipping costs.

Conditions for Returns:

Items must be unused and in their original condition.
Original packaging and tags must be intact.
Items must be returned within 7 days of receiving the order.

Initiating a Return:

To initiate a return, please contact our customer service team at [customer service email] with your order details, including the reason for the return. Our team will guide you through the return process.

Refund Process:

Refunds will be processed within 7 days after receiving the returned item. Refunds will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at whitearth.winter.wear@gmail.com or +91 9324882662.

Note: Whitearth Winterwear reserves the right to modify this return policy at any time. Any changes will be communicated on this page.
Thank you for choosing Whitearth Winterwear. We strive to make your shopping experience as enjoyable as possible.